Robert Hurst - an enterprising young man
24 Freedom Road ∙ Providence, RI 02909 ∙

My expertise and education prepares me for a senior information services / technology management position you are considering to fill.

I am enjoying a progressive information technology career that spans my entire adult life: from software engineering for healthcare, financials, manufacturing, retail, middleware, and automation; to implementation and support of medium and large-scale IT operations; and managing enterprise-class IS by formulating and executing vision by means of program development and enabling teams.

Some of my best work comes not by my know-how, but from knowing how to fail fast and to negotiate the adjustments necessary to complete the objective. My hands-on experiences are a strength to leverage, but value also comes by way of coaching that fosters career development and builds the next generation of leaders. Above all, I maintain a sense of humor amid the chaos.

I enjoy being put to the test by listening to and engaging with any IT business needs. If you have such needs, I can be reached by email listed above.


Collaborative execution: strategic thinker who can execute while building and sustaining excellent cross-functional relationships at multiple levels across large organizations; a proven record of building trust with clients and vendors.

Communication: articulate while making arguments in a compelling manner, explaining complex processes and data flow in a way that is understandable by non-technical stakeholders.

Driving results: can translate the overall objectives of the organization into actionable, quantitative plans.

Culturally astute: savvy and pragmatic on how to affect change.


Languages: extensive knowledge of C, Caché, HTML, SQL, and Visual BASIC; experience with C++, CSP, Java, JavaScript, Perl, PHP, VB .NET, JSON and XML


Operating Systems: Red Hat Enterprise Linux 6, 7 (Xeon), IBM AIX 7.1 (Power)

Desktop Software: prefer using LibreOffice; working knowledge of Microsoft Expression Web, Office, Project, and Visio; also Cygwin/X on Windows

System Software: Apache, bind, cups, dhcp, ftp, imap, iproute2, iptables, ipvsadm, MySQL, Nagios, nfs, nmap, PostgreSQL, RHEV-M, rsync, Samba/CIFS, sendmail, smit, snmp, ssh, stunnel, subversion, vi, Webmin, winbind, Xorg

Technical: architect solutions, debugging, and trouble-shooting; network protocols, rules, and routing; EMC SAN operations and scripting; printer and terminal emulation


New England Institute of Technology

2500 Post Road · Warwick, RI 02886 · 401-467-7744

Graduated: September 2002

BS – Computer Information Systems, Programming Track
an integrated asset and request tracking system as my senior project

Graduated: December 1984

AS – Computer Programming


Beth Israel Deaconess Medical Center

1135 Tremont Street, REN-7 · Boston, MA 02120 · 617-667-7000

Caché Systems Manager under the direction of Manu Tandon, CIO, 5/2012 – present

Caché Systems Engineer under the direction of Rocky Grasso, Manager, 8/2005 – 4/2012

Provider of 7×24 clinical information systems support for in-house classic, web, and middleware applications running InterSystems Caché, Ensemble, and HealthShare on RHEV-M. Support for GE Centricity Business (IDX) running Caché on IBM AIX and Oracle-based systems including Peoplesoft for human resource and financial supply chain management.

The architect and implementer of highly available Red Hat Enterprise Linux hosts, guests, and clusters on IBM BladeCenters, for production and business continuity, using Cisco and EMC supporting LAN/SAN infrastructure. Linux IPVS, monitoring, and network tuning for load-balancing and client fail-over to managed Apache web farms.

Software engineering lead for Ensemble productions in support of an EDI team, including custom adapters for business services and operations to enable JDBC gateways, SFTP with file encryption, SOAP integration, and Linux scripting.

Installation and administration of Rapid7 Nexpose for auditing of the 21,500 networked assets in support of a secure configuration management program.


Retail Store Systems, Inc.

400 Scenic View Drive · Cumberland, RI 02864 · 401-658-3900

Systems Architect under the direction of Scott Fonseca, Director, 1/2005 – 7/2005

Programmer/Analyst under the direction of Bob Hughes, Manager, 6/2003 – 4/2004

Provided systems design and software development on IBM line of registers using IRES (SuSE Linux for Retail Solutions). Customized systems and applications that use the 360 Commerce JAVA point-of-sale, Linux operating system, and DB2 database. Clients included The Disney Stores, KB Toys, Scheels All Sports, and Stein Mart.


The CCS Companies

Two Wells Avenue · Newton, MA 02459 · 617-965-2000

Sr. Programmer/Manager under the direction of Paul Coyle, CTO, 4/2004 – 12/2004

Provided an immediate hands-on, leadership role for their software engineering team needs to run a billion dollar credit and collection services information system. IT skills used include Caché and SQL databases, VB client programming, and server-side JAVA, DCL and Linux scripting.


Care New England

45 Willard Avenue · Providence, RI 02935 · 401-736-4697

Project Manager under the direction of Brian Hodor, Director, 10/2001 – 4/2003

Provided multi-year project planning for the transitioning of Butler Hospital’s clinical-fiscal information system into Care New England’s consolidated IT operation. Provided staff training and documentation, but was also hands-on with hardware and applications programming.

Project leader of KRONOS Workforce Central time and attendance system.

Application software developer of native HL-7 interfaces for SeeBeyond e*Gate, Cerner Millenium pharmacy, and IDX GPMS professional billing systems.


Butler Hospital, a Care New England hospital

345 Blackstone Boulevard · Providence, RI 02906 · 401-455-6200

Director of Information Services under the direction of Walter Dias, COO, 4/1997 – 9/2001

Systems and Programming Manager under the direction of Ronald Giguere, Director, 9/1988 – 4/1997

Provided capital and expense budgeting for IT hardware, software, and maintenance.

Built IS help desk and training programs with an integrated projects and assets tracking system: desktop PC, terminal, printer, and peripheral installation and inventory control for 500+ assets.

Lead the development and installation of a behavioral health capitated account claims processing system for a 5-year contract between Blue Cross of RI and Harbor Healthcare, LLC.

Computer programming of Creative Socio-Medics clinical-fiscal management software with conversion to Caché as an object-oriented relational database management system with SQL. The applications executed using Apache web, Microsoft client-server, and terminal-based access.

Systems installation and administration of VAX/VMS, Alpha UNIX, and Intel Linux.

Database installation and administration of InterSystems Caché, Microsoft SQL, and Linux PostgreSQL.

Network installation and administration of campus LAN (switched fiber-based backbone) and Internet services: dhcp, dns, email, firewall, ftp, and web.

Apache web master for established 1995, then and until its consolidation into Care New England 2001.


Computer Programming

4/1985 – 6/1988

Worked for professional data processing environments as a DEC PDP/RSTS and VAX/VMS systems and applications programmer for manufacturers, using languages: Assembler, BASIC-Plus, DCL, and DIBOL with DMS and RMS indexed records.



100 Summer Street · Boston, MA 02110 · 866-390-8113

Nexpose under the instruction of Aniket Menon, 10/2014

Trained to use for discovering networked assets, vulnerability detection, and CIS policy benchmarks. How to install and use their Ruby API was covered.


Performa Group

One Nathaniel Guild Road · Sharon, MA 02067 · 781-784-1712

Executive coaching under the instruction of Carol Salloway, 01/2014

A 3-month engagement in one-on-one coaching to help develop a focused set of competencies critical to success.


InterSystems Corporation

One Memorial Drive · Cambridge, MA 02142 · 617-621-0700

Ensemble Productions with HL7 v2009.1 under the instruction of David Nelson, 8/2009

Trained to use this middleware technology for healthcare information systems interfacing.

Caché 5.2 Administration under the instruction of Sue O’Leary, 10/2006

Trained to use new enterprise administration features including security, auditing, and database shadowing.

Rapid Application Development within Caché under the instruction of Joel Solon, 11/1999

Trained in the advanced client-server use of its database architect tool, SQL, and Objects.


Red Hat Boston

314 Littleton Road · Westford, MA 01886 · 978-392-1000

Red Hat Enterprise Linux 5.1, 12/2007

Trained to install, configure, and troubleshoot the new enterprise features including SELinux and Xen virtualization.

Passed its Red Hat Certified Technician and completed the Engineer exam.


New England Institute of Technology

2500 Post Road · Warwick, RI 02886 · 401-467-7744

Adjunct Instructor under the direction of Erik Van Renselaar, 10/2002 – 10/2005

Provided part-time evening instruction for computer programming (C++, VB .NET) and systems administration (Linux) courses.

Visual Basic .NET under the instruction of Scott Lambert, 03/2003

Trained to use Microsoft’s IDE, and VB .NET programming with ADO.


Bryant College

Providence, RI

Project Management under the instruction of Anthony LaPreste, 12/2001

Trained in the Guide to the Project Management Body of Knowledge.


Red Hat

Red Hat Enterprise Virtualization – Boston 2012, participated in a pilot, review, and case-study

“As early adopters of Red Hat Enterprise Linux, we enjoyed our collaboration that included learning, adoption, migration and implementing a growing new set of Linux applications. And with KVM virtualization radically altering that landscape, it has become necessary for not only a reliable management tool, but also one that can work with our existing datacenter assets and supporting infrastructure. Our Red Hat Enterprise Virtualization 3.1 pilot met that need with remarkably thin integration and allows us to expand provisioning and management of hosts beyond our systems engineering team.”

Red Hat Summit – Boston 2008, conducted a case-study presentation

Red Hat Government Users and Developers ConferenceDC 2007, speaker/presentation on success story



Caché Mirroring – Boston 2010, participated in a pilot and implementation

Early users of Database Mirroring are rapidly moving forward to implement the capability on a production basis. “Our tolerance of any system downtime has nearly reached the point where even planned downtime is unacceptable,” said Rob Hurst, Principal System Administrator at CareGroup Healthcare System, a Boston-based integrated delivery network. “InterSystems truly understands the challenges of availability on a 24×365 basis. After field testing that has been 100 percent successful,” he continued, “we plan to implement Database Mirroring in 1Q11…it’s a total high-availability solution that is definitely cost-effective when compared to traditional approaches.”

Implementing Security Effectively – Orlando 2007, provided a customer’s perspective on this DEVCON session

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