My passion is making the journey possible with its people by advancing and promoting information technology used in any setting:
products, services, innovation.

      Robert Hurst - an enterprising young man
24 Freedom Road ∙ Providence, RI 02909

I am enjoying a progressive information technology career that spans my entire adult life: from software engineering for clinical and fiscal management, manufacturing, retail, middleware and automation; to design, implementation and support of medium and large-scale IT operations; to managing enterprise-class IS by formulating and executing vision by means of program development and enabling teams.

My best work comes not only from know-how, but also from knowing how to fail fast and to negotiate the adjustments necessary to complete the objective. While hands-on experiences are my strength, I sustain value by way of coaching that fosters career development and builds the next generation of leaders. Above all, I keep a sense of humor amid the chaos.

I enjoy being put to the test by listening to and engaging with any IT business needs. If you have such needs, I can be reached by email listed above.


Collaborative execution: strategic thinker who can execute while building and sustaining excellent cross-functional relationships at multiple levels across large organizations; a proven record of building trust with clients and vendors.

Communication: articulate while making arguments in a compelling manner, explaining complex processes and data flow in a way that is understandable by non-technical stakeholders.

Driving results: can translate the overall objectives of the organization into actionable, quantitative plans.

Culturally astute: savvy and pragmatic on how to affect change.


Cloud software: G Suite (Business), GitHub, Jira, ServiceNow

Desktop software: mainstream office, drawing, multimedia, presentation, and project suites

DevOps: expert knowledge of C, Caché, HTML, SQL; current working experience with CSP, Node.js, PHP, TypeScript/JavaScript (server and browser apps)

APIs: developer in HL7, JDBC/ODBC, REST, SOAP, and SNS for Ensemble, Linux, and Node.js; Google Admin (Directory), SecureAuth (IdP, MFA)

SysOps: Google Chrome (Admin), Red Hat Enterprise Linux (RHEV-M)

System software: Apache, bind, crypto, cups, dhcp, git, gpg, imap, iproute2, iptables, ipvsadm, MySQL, Nagios, nfs, nmap, npm, PostgreSQL, rpm, rsync, Samba/CIFS, sar, sendmail, SQLite3, sftp, ssh, winbind, WordPress

Technical: architect, debug, and trouble-shoot the solution stack; implement networking protocols, rules and routing; EMC SAN operations and scripting; classic printer and terminal emulation


Beth Israel Deaconess Medical Center

1135 Tremont Street, REN-6 · Boston, MA 02120 · 617-667-7000

Sr. Technical PM under the direction of Manu Tandon, CIO, 5/2016 – present

Working in the CIO Office, focused on implementation of several cross hospital Information Technology projects simultaneously by utilizing the tools, techniques and methodology of professional project management fundamentals to meet the current and anticipated needs.

Project leader and DevOps on: a growing fleet (600) of Google Chrome OS endpoints; and projects involving custom data processing with integration needs to disparate applications for both on-premise and cloud.

Clinical vended systems requiring technical triage between the project request and operations: data integration, cloud/data centers, networking, security, and telecommunications.

Prototype working solutions in support of innovative EHR, Mobile, and Workstation developments that bridge current operations and platforms with emerging technologies and needs.

Administration and security work group (33) reporting using Rapid7 Nexpose to continuously audit the 23,500 networked assets: cloud, dmz, lan, wifi.

Systems Manager under the direction of Manu Tandon, CIO, 5/2012 – 4/2016

Developed and documented Linux configuration and operation standards with its systems engineering team using RHEV-M farms. Implemented Linux IPVS, monitoring, and network tuning to load-balance / fail-over the 3,400 active users on managed Apache web services.

Supervised and coached Caché administrative support (2) for highly available operations.

Delivered BIDMC webOMR software intellectual property to athenahealth.

Lead implementation team to bring InterSystems HealthShare Patient Index online.

Principal Engineer under the direction of Rocky Grasso, Manager, 8/2005 – 4/2012

The architect and implementer of highly available Red Hat Enterprise Linux hosts, guests, and clusters on IBM BladeCenters, for production and business continuity, using Cisco Catalyst and Nexus and EMC Symmetrix, Clariion, and VNX supporting infrastructure.

Implementation team lead of a 7×24 support operation for the in-house classic, web, and middleware clinical applications running InterSystems Caché Enterprise and Ensemble on RHEL. Backup support for GE Centricity Business (IDX) running Caché on IBM AIX and Oracle-based systems including Peoplesoft for human resource and financial supply chain management.

Implementation team lead of Ensemble productions in support for EDI services, including software development of custom adapters used for business services and operations that enable automated JDBC gateways, SFTP with file encryption, REST/SOAP integration, and Linux scripting.

Implemented Forerun ED software products with a services partner relationship.

Installation and administration of relentless Nagios monitoring of data center assets and services.


Retail Store Systems, Inc.

400 Scenic View Drive · Cumberland, RI 02864 · 401-658-3900

Systems Architect under the direction of Scott Fonseca, Director, 1/2005 – 7/2005

Programmer/Analyst under the direction of Bob Hughes, Manager, 6/2003 – 4/2004

Provided systems design and software development on IBM line of registers using IRES (SuSE Linux for Retail Solutions). Customized systems and applications that use the 360 Commerce JAVA point-of-sale, Linux operating system, and DB2 database. Clients included The Disney Stores, KB Toys, Scheels All Sports, and Stein Mart.


The CCS Companies

Two Wells Avenue · Newton, MA 02459 · 617-965-2000

Sr. Programmer/Manager under the direction of Paul Coyle, CTO, 4/2004 – 12/2004

Provided an immediate hands-on, leadership role for their software engineering  needs to run a billion dollar credit and collection services information system.

Supervised a software development team (6). Consolidated application code to use software libraries and source control for Visual Basic and server-side JAVA, DCL and Linux scripting. Administered the backend Caché and SQL databases to provide non-disruptive operation to each collection campaign: email, mail, telephone operators, web and automated cross-business matching of debtors with court bankruptcy notices.


Care New England

45 Willard Avenue · Providence, RI 02935 · 401-736-4697

Project Manager under the direction of Brian Hodor, Director, 10/2001 – 4/2003

Provided multi-year project planning for the transitioning of Butler Hospital’s clinical-fiscal information system into Care New England’s consolidated IT operation. Provided staff training and documentation; and some custom systems and applications software engineering.

Project leader of KRONOS Workforce Central time and attendance system.

Application software developer of native HL7 interfaces for SeeBeyond e*Gate, Cerner Millenium pharmacy, and IDX GPMS professional billing systems.


Butler Hospital, a Care New England hospital

345 Blackstone Boulevard · Providence, RI 02906 · 401-455-6200

Director of Information Services under the direction of Walter Dias, COO, 4/1997 – 9/2001

Completed IT staffing (55) consolidation into Care New England as its interim Director of Technical Services.

Provided capital and expense budgeting for IT staffing (8), hardware, software, and maintenance.

Built IS help desk and training programs with an integrated projects and assets tracking system: desktop PC, terminal, printer and peripheral with networking inventory control of 500+ assets.

Lead the IT development, staffing (2), and implementation of a behavioral health capitated account claims processing system for a 5-year Blue Cross of RI contract with Harbor Healthcare, LLC.

Re-engineered revenue cycle for managed care supporting all levels of acuity. Integrated remote behavioral health services with the main hospital campus that included three outpatient satellite offices, MHRH state beds, and a Medicaid inpatient unit for Kent Hospital.

Lead implementation for Single Sign-On (SSO) using Samba PDC, Windows NT BDC, and Linux PostgreSQL to administer user access controls for all applications and networked services.

Lead implementation for integrated HR services using employee badges for time clock entry and a web-based campus directory. This system was extended to Patient Registration for patient identification and a web-based hospital census directory for clinical and campus security.

Apache web master for and while collaborating with Care New England Marketing and HR teams leading to a unified branding and practice.

Planned and executed quality assurances for Y2K compliance with RI Department of Health.

Systems and Programming Manager under the direction of Ronald Giguere, Director, 9/1988 – 4/1997

Systems installation and administration of VAX/VMS, Alpha UNIX, and Intel Linux. Database installation and administration of InterSystems Caché, Microsoft SQL, and Linux PostgreSQL.

Network installation and administration for its 114-acre campus LAN (fiber, thick, thin, twinax, twisted); and Internet services: dhcp, dns, email, firewall, ftp, and web.

Apache web master for established 1995; developed portal for Patient Education Service Center with integration to hospital’s discharge summary planning.

Computer programming of Creative Socio-Medics clinical-fiscal management software with conversion to Caché as an object-oriented relational database management system with SQL. The applications executed using Apache web, Microsoft client-server, and terminal-based access.

Custom developed application suites: Nurse Scheduling with union pay rules and networked time clocks; inpatient Medication Administration and Lab Result for patient charts; Medical Record tracking system using bar code scanner entry with supporting patient chart labeling and card embossing; Outpatient Scheduling with integrated managed care authorizations, patient co-pay collection, and provider fee-for-service reimbursement; and integrated smart printing and faxing.


Computer Programming

4/1985 – 6/1988

Worked for professional data processing environments as a DEC PDP/RSTS and VAX/VMS systems and applications programmer for manufacturers, using languages: Assembler, BASIC-Plus, DCL, and DIBOL with DMS and RMS indexed records.


New England Institute of Technology

2500 Post Road · Warwick, RI 02886 · 401-467-7744

Graduated: September 2002

BS – Computer Information Systems, Programming Track
an integrated asset and request tracking system as my senior project

Graduated: December 1984

AS – Computer Programming


Edaris Health

1550 Soldiers Field Road · Brighton, MA 02135 · 781-547-7777

Caché Administration under the direction of Godson Menezes, 5/2018

An outsourced engagement providing business continuity support services for the Urgent Care solutions to their customer base.



100 Summer Street · Boston, MA 02110 · 866-390-8113

Nexpose under the instruction of Aniket Menon, 10/2014

Trained to use for discovering networked assets, vulnerability detection, and CIS policy benchmarks. How to install and use their Ruby API was covered.


Performa Group

One Nathaniel Guild Road · Sharon, MA 02067 · 781-784-1712

Executive coaching under the instruction of Carol Salloway, 01/2014

A 3-month engagement in one-on-one coaching to help develop a focused set of competencies critical to success.


InterSystems Corporation

One Memorial Drive · Cambridge, MA 02142 · 617-621-0700

Ensemble Productions with HL7 v2009.1 under the instruction of David Nelson, 8/2009

Trained to use this middleware technology for healthcare information systems interfacing.

Caché 5.2 Administration under the instruction of Sue O’Leary, 10/2006

Trained to use new enterprise administration features including security, auditing, and database shadowing.

Rapid Application Development within Caché under the instruction of Joel Solon, 11/1999

Trained in the advanced client-server use of its database architect tool, SQL, and Objects.


Red Hat Boston

314 Littleton Road · Westford, MA 01886 · 978-392-1000

Red Hat Enterprise Linux 5.1, 12/2007

Trained to install, configure, and troubleshoot the new enterprise features including SELinux and Xen virtualization.

Passed its Red Hat Certified Technician and completed the Engineer exam.


New England Institute of Technology

2500 Post Road · Warwick, RI 02886 · 401-467-7744

Adjunct Instructor under the direction of Erik Van Renselaar, 10/2002 – 10/2005

Provided part-time evening instruction for computer programming (C++, VB .NET) and systems administration (Linux) courses.

Visual Basic .NET under the instruction of Scott Lambert, 03/2003

Trained to use Microsoft’s IDE, and VB .NET programming with ADO.


Bryant College

Providence, RI

Project Management under the instruction of Anthony LaPreste, 12/2001

Trained in the Guide to the Project Management Body of Knowledge (PMBOK).


Red Hat

Red Hat Enterprise Virtualization – Boston 2012, participated in a pilot, review, and case-study

“As early adopters of Red Hat Enterprise Linux, we enjoyed our collaboration that included learning, adoption, migration and implementing a growing new set of Linux applications. And with KVM virtualization radically altering that landscape, it has become necessary for not only a reliable management tool, but also one that can work with our existing datacenter assets and supporting infrastructure. Our Red Hat Enterprise Virtualization 3.1 pilot met that need with remarkably thin integration and allows us to expand provisioning and management of hosts beyond our systems engineering team.”

Red Hat Summit – Boston 2008, conducted a case-study presentation

Red Hat Government Users and Developers ConferenceDC 2007, speaker/presentation on success story



Caché Mirroring – Boston 2010, participated in a pilot and implementation

Early users of Database Mirroring are rapidly moving forward to implement the capability on a production basis. “Our tolerance of any system downtime has nearly reached the point where even planned downtime is unacceptable,” said Rob Hurst, Principal System Administrator at CareGroup Healthcare System, a Boston-based integrated delivery network. “InterSystems truly understands the challenges of availability on a 24×365 basis. After field testing that has been 100 percent successful,” he continued, “we plan to implement Database Mirroring in 1Q11…it’s a total high-availability solution that is definitely cost-effective when compared to traditional approaches.”

Implementing Security Effectively – Orlando 2007, provided a customer’s perspective on this DEVCON session